TRACKED DELIVERY
All standard deliveries are tracked. Tracking details are sent by email once your order has been dispatched.
CUSTOMER CARE
DELIVERY & RETURNS
We've tried to keep the important bits simple — how your order gets to you, what to do if something isn't quite right, and how to send something back if you need to.
GETTING YOUR LITTLE OUTFITS TO YOU
DELIVERY
FREE DELIVERY
FREE UK DELIVERY ON ORDERS OVER £50.
DELIVERY TIME
Estimated delivery: 7–14 working days.
DELIVERY COST
Standard tracked delivery is £3.99. Estimated delivery: 7–14 working days.
Estimated delivery is 7–14 working days. Orders containing more than one product may occasionally arrive in separate parcels. Tracking details are sent to the email address provided at checkout once each parcel is dispatched. Delivery timeframes are estimates rather than guaranteed dates.
CHANGED YOUR MIND?
RETURNS
We offer 30-day returns, giving you a little breathing room if something isn't quite right.
LET US KNOW
Contact us using the details below and let us know you'd like to return an item.
PACK IT UP
Keep the item unworn, unused and in its original condition with any original tags attached.
SEND IT BACK
Once your return has been accepted, follow the return instructions we provide. For ordinary change-of-mind returns, you are responsible for the return postage cost.
Items returned under our 30-day policy should be unworn, unused and have the original tags attached. Your statutory rights are not affected. Sale items are not automatically excluded from returns.
WHAT HAPPENS NEXT
REFUNDS, EXCHANGES & PROBLEMS
WHEN WILL I RECEIVE MY REFUND?
We’ll let you know once we’ve received and inspected your return. Where a refund is due, it will be issued to your original payment method. Your bank or payment provider may take additional time to show the refund.
CAN I EXCHANGE AN ITEM?
We don’t currently offer direct exchanges. If you’d like another size, colour or style, return the original item in line with our policy and place a new order.
FAULTY OR INCORRECT ITEM?
If we've sent the wrong item or something has arrived faulty, please contact us as soon as you can so we can put it right.
MY ORDER HASN'T ARRIVED
Check your tracking first. If your order appears delayed or the tracking doesn't look right, contact us and we'll help you look into it.
STILL NOT SURE?
WE'RE HERE TO HELP.
If your question isn't answered here, send us a message. We'd much rather you ask than sit there wondering where your little one's outfit has got to.
CONTACT US