Refund policy
We hope you love your Little Trendsetters order, but we know that sometimes things just aren’t quite right — little people have a habit of growing when we least expect it!
30-DAY RETURNS
We offer a 30-day returns policy, which means you have 30 days from receiving your order to request a return.
To be eligible for a return under our 30-day returns policy, your item must be returned in the same condition in which you received it: unworn, unused and with the original tags attached. You’ll also need your order number or other proof of purchase.
To start a return, please contact us at info@littletrendsetters.co.uk.
Once your return request has been accepted, we’ll provide instructions explaining how and where to send your return.
Please do not send items back to us before contacting us, as we need to identify and process your return correctly.
Nothing in this policy affects your statutory rights.
FAULTY, DAMAGED OR INCORRECT ITEMS
Please check your order when it arrives.
If something is faulty, damaged or we’ve accidentally sent you the wrong item, please contact us as soon as possible at info@littletrendsetters.co.uk and we’ll work with you to put things right.
Where goods are faulty, not as described or not fit for purpose, your statutory rights apply.
Where appropriate, Little Trendsetters will cover reasonable return costs for faulty, damaged or incorrectly supplied items. Please contact us before returning the item so we can provide the correct return instructions.
NON-RETURNABLE ITEMS
Certain items may not be eligible for change-of-mind returns where an exemption permitted by law applies. This may include:
- Personalised or custom-made products.
- Sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
If you’re unsure whether an item can be returned, please contact us at info@littletrendsetters.co.uk and we’ll be happy to help.
Sale items are not automatically excluded from returns. Your statutory rights also apply to items purchased in a sale.
Gift cards cannot normally be returned or exchanged for cash except where required by law.
EXCHANGES
We don’t currently offer direct exchanges.
If you’d like another size, colour or style, the simplest option is to return the original item in accordance with this policy and place a new order for the one you’d prefer.
This also means you don’t have to wait for your return to reach us before ordering the replacement you have your eye on.
YOUR RIGHT TO CANCEL AN ONLINE ORDER
For most goods purchased online, UK customers have a legal right to change their mind.
You normally have 14 days after receiving your goods to tell us that you wish to cancel your order. You then have a further 14 days to return the goods.
Certain products are excluded from this right, including some personalised products and sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
Where your statutory cancellation right applies, we will refund the price paid for the returned goods and the cost of our standard delivery service.
If you chose a more expensive delivery option, we are not required to refund the additional amount above the cost of our standard delivery service.
You may examine or try on an item as you reasonably would in a shop. Where permitted by law, we may make a deduction from your refund if the value of the item has been reduced because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning.
RETURN POSTAGE
For ordinary change-of-mind returns, you are responsible for the cost of returning the item to us, unless we tell you otherwise.
We recommend using a tracked or otherwise appropriate postal service and keeping your proof of postage until your return has been completed.
If your item is faulty, damaged, incorrect or otherwise requires a remedy under your statutory rights, please contact us before returning it. Where appropriate, Little Trendsetters will cover reasonable return costs and provide you with the relevant instructions.
REFUNDS
We’ll let you know once we’ve received and inspected your return.
Where a refund is due, it will be issued to your original payment method.
For returns made under our additional 30-day returns policy, we aim to process approved refunds promptly following receipt and inspection of your return.
Where you exercise a statutory right to cancel an online order, we will make any refund due within the timescales required by applicable consumer law. Where goods are being returned, this will generally be within 14 days of receiving the goods back or receiving evidence that they have been sent back, whichever is earlier.
Once we have processed your refund, please remember that your bank, card issuer or payment provider may take additional time to show the money in your account.
If you believe there is a problem with your refund, please contact us at info@littletrendsetters.co.uk.
NEED A HAND?
Returns don’t need to be complicated.
If you’re unsure about anything before sending an item back, contact us at info@littletrendsetters.co.uk and we’ll be happy to help.
Little Trendsetters Ltd
United Kingdom
Email: info@littletrendsetters.co.uk